Frequently Asked Questions

Everything you need to know about shopping with Thrivley

How long will it take for my order to arrive?

Standard shipping typically takes 3-7 business days within the continental US. You will receive a tracking number via email as soon as your package leaves our warehouse.

What is your return policy?

We offer a 30-day return policy on most items. Products must be in their original packaging and unused condition to qualify for a full refund.

Do you offer international shipping?

Currently, Thrivley ships to the United States and Canada. We are working on expanding our logistics to support more international destinations soon.

Which payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.

Can I change or cancel my order after it has been placed?

To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 1 hour of placement by contacting our customer support team.

How can I track my package?

Once your order ships, you will receive an email with a direct link to the carrier's tracking page. You can also track your status directly through your Thrivley account dashboard.